Flower terms & conditions
Terms and Conditions
Delivery
Christmas Week
All orders must be in by midday on Tuesday 23rd December this day and deliveries will be made on Wednesday 24th December prior to 12 noon.
Please note that in the event of any non deliveries (people away, office closing early etc), the orders will return to the depot they will remain there until Monday 29th December , this will lead to damaged orders. We accept no responsibility or liability for replacing such orders.
Wednesday 24th December - there will be no deliveries on this date.
Thursday 25th December - there will be no deliveries on this date.
Friday 26th December - there will be no deliveries on this date.
Saturday 27th December - there will be no deliveries on this date.
New Year Week
Monday 29th December - the only deliveries will be any failed deliveries from Wednesday 24th December.
Tuesday 30th December - there will be no deliveries on this date.
Wednesday 31st December - there will be no deliveries on this date.
Thursday 1st January - there will be no deliveries on this date..
Friday 2nd January - there will be no deliveries on this date.
Saturday 3rd January - there will be no deliveries on this date.
Normal Services will resume on Monday 5th January 2009 with the first deliveries being made on Tuesday 6th January 2009.
Courier Bouquets and Plants
Your delivery will be gift packed in a Printed gift box. This Starpack award winning packaging will ensure that your order arrives in perfect condition.
The courier used is CITY LINK .
STANDARD Delivery Times
Delivery times are Monday to Friday 8am – 6pm and Saturday 8am – 12pm.
We are unable to specify delivery times.
We regret that we are unable to make deliveries on Sundays, Bank Holidays, and recognised public holidays. This includes Christmas Day, Boxing Day and New Year's Day. To ensure your flowers are as fresh as possible we do not delivery on a Tuesday following a Bank Holiday Monday.
Orders must be placed before 3pm for next day delivery.
For Monday deliveries, orders MUST be placed by 3pm the preceding Friday.
Delivery Pricing
We provide a free standard next day delivery to most UK addresses including England, Wales and Southern/Central Scottish mainland and Isle of Wight.
For Saturday delivery there will be an additional charge of £5.
For Isle of Man and Northern Ireland, deliveries will take one working day for a charge of £9.50.
For Scilly Isles deliveries will take 2 working days for a charge of £9.50
For Scottish Highlands and Scottish Islands, deliveries will take 2 working days for a charge of £9.50
We do not deliver to Eire, Jersey and Guernsey.
We regret that we are unable to provide a Saturday delivery service to Scottish Highlands, Scottish Islands, Scilly Isles, Isle of Wight and Isle of Man.
Delivery to address and postcode
To ensure delivery please make sure that you supply the full address and correct postcode of the delivery destination. Please note that we cannot accept responsibility for any delays or failure to deliver caused by being given incorrect or incomplete delivery details.
Delivery to Hospitals
Not all hospitals accept flower deliveries please check before ordering.
For deliveries to hospitals please advise ward name and number. Please note that deliveries will be made to hospital mail rooms and cannot be delivered directly to wards.
You are advised that an increasing number of hospitals will not permit flowers to be delivered to certain wards, especially Intensive Care and High Dependency wards. We will not accept responsibility for failed deliveries and no refund will be given under these circumstances.
Delivery to Business addresses
Flowers sent to business addresses, including schools, hospitals, military and office addresses may be delivered to a main reception or mailing room prior to internal distribution. We recommend that deliveries to business addresses are requested for a weekday. We do not accept any liability for non-delivery where the working hours of the business are outside the standard delivery schedules for our couriers.
Recipient not at delivery address
We are aware that the recipient of your gift may not know that the flowers are being sent. For this reason we have arranged with our courier to leave the flowers in a safe place (at the absolute discretion of the delivery driver) at the premises if there is nobody at home.
To help our courier, please include any additional information if you know of somewhere where the flowers can be safely left (for instance with a neighbour). Obviously we cannot accept any responsibility for deliveries left anywhere in accordance with your instructions.
If your delivery is left in a safe place we shall not be liable to any person for any loss or damage which may arise thereafter, however caused. If no safe place is available (at the absolute discretion of the delivery driver) a card will be left with a contact number for the recipient to call. They can either agree a convenient time for delivery or arrange to collect the flowers themselves from the courier's depot. Each time an attempt is made, our courier will leave a card at the delivery address confirming that they have tried to deliver. After two failed delivery attempts your parcel will be returned. If your parcel is returned to us under these circumstances, no refund will be given.
If you are not sure that the recipient will be home and there is nowhere to leave them, why not as an alternative to home delivery, get flowers and gifts delivered to a work address instead?
General
Prices
Prices include VAT at the prevailing rate.
Please note prices may vary on bouquets featuring roses ordered for delivery between 1st and 15th February.
Supply
All orders for seasonal flowers are subject to availability. Flowers may be delivered in bud to prolong their vase life. All stems are subject to availability and in the event of supply difficulties we reserve the right to substitute stems of equivalent value and quality.
Vases
Flowers are not supplied with vases. Why not order a plastic vase for only £3?
Additional items
Please note that optional extras such as Chocolates, Alcohol, Bear and Plastic vase are only available when ordering flowers.
Alcohol is only available as an option to purchase when ordering by phone or online. Purchaser and recipient must be 18 years of age or over to purchase alcohol . It is an offence for any person under 18 years to buy or attempt to buy alcohol: source Licensing Acts 1964 and 1976.
Sizes
All sizes are approximate.
Cancellations & Refunds
We are unable to offer a refund or exchange on perishable goods (such as flowers, plants and food) unless they are faulty. If you have made a mistake with your order or have changed your mind, we can amend or cancel your order if the order has not been despatched. We regret that we are unable to change or cancel an order after despatch.
Once the delivery has been signed for at the given address it is no longer the responsibility of Clinton Cards. Refunds cannot be given if the item(s) delivered is not passed on to the named recipient.
By virtue of the Distance Selling Regulations once the goods have been dispatched we are exempt from giving cancellation rights as the goods we are providing are perishable.
Damaged or lost orders must be reported to us within 7 days of the delivery date.
Distribution damages and shortages must be notified within 24 hours of delivery, after which no claim shall be entertained.
Allergy Information
Warning: Chocolates may contain traces of nuts or nut oil.
Card Payments:
Clinton Cards accept Visa, Mastercard and Maestro cards for payment. Clinton Card Services Ltd processes all credit and debit card purchases made by our customers for a fee. Customers may pay by credit or debit card if they accept that 2.5% of the total due is paid to Clinton Cards Services for this service and the balance is payable to Clinton Cards for the goods. Clinton Cards discounts the total amount payable for the goods by 2.5% for card payments only. Total amount payable remains unchanged whatever method of payment is used.
Credit Card Security
All credit card transaction are checked prior to orders being sent out. Please make sure that the details you give us are correct. We accept no responsibility for any order delayed as a result of incorrect payment details being given.
We reserve the right to refuse supply to any individual or company.
Ordering Information
Order Online
Order 24 hours a day, 7 days a week on this website.
Order by Phone
Call 0845 241 2626 and place your order with one of our friendly customer service advisors. Please note that calls will be charged at local rates.
Call Centre Hours: Mon-Fri from 8am to 8pm, Sat from 8am to 8pm, Sun from 11am to 5pm
Order in Store
Visit a Clinton Cards store and fill out an order form. Hand the completed form to our friendly sales staff and they will place your order for you.
Normal payment methods apply.
To ensure problem free delivery please make sure that you supply the full address and correct postcode of the delivery destination. We cannot accept responsibility for delays or failure to deliver caused by our being given incorrect or incomplete delivery details.
How to care for your flowers
These simple guidelines will help you prolong the life and enjoyment of your flowers. Your bouquet is hand-finished by our florists and can be placed straight into a vase. To unpack, simply lift the inner cardboard cone by the handles and remove it from the box. Your bouquet is secured into the cone with elastic bands. Release these, open the cone and remove your bouquet. Check inside the box for any other gift items that might have been sent to you. To keep your bouquet fresh it is transported in a water retentive bag that can be removed before placing your flowers into a vase.
Vase Preparation
Cut about 3cm off each stem at an angle of 45 degrees using a sharp knife. Always use a vase that has been cleaned with a mild detergent and thoroughly rinsed with fresh water. This removes any residue from a previous bouquet that could contain bacteria that can block the vessels that carry water up the stems and cause your flowers to wilt. Your flowers are supplied with a cut flower food containing food for the flowers and biocide to control the growth of bacteria in the vase water. Dissolve each sachet in 1 litre of lukewarm water. Fill your vase as required with this solution and arrange your stems.
Find the best location for your flowers
Your flowers will last longest if placed in a bright, cool location 18-22°C (65-72°F) but away from direct sunlight, drafts and radiators. Avoid placing flowers near ripening fruit that naturally releases small amounts of ethylene gas that will make flowers age faster. Check your vase at regular intervals and top up with fresh water as required. If the water looks cloudy or has developed an unpleasant smell, it should be changed following the vase preparation instructions detailed above
