General Prices

Prices include VAT at the prevailing rate. Please note prices may vary on bouquets featuring roses ordered for delivery between 1st and 15th February.

Supply

All orders for seasonal flowers are subject to availability. Flowers may be delivered in bud to prolong their vase life. All stems are subject to availability and in the event of supply difficulties we reserve the right to substitute stems of equivalent value and quality.

Vases

Flowers are not supplied with vases. Why not order a plastic vase for only £3?

Additional items

Please note that optional extras such as Chocolates, Alcohol, Bear and Plastic vase are only available when ordering flowers.

Alcohol is only available as an option to purchase when ordering by phone or online. Purchaser and recipient must be 18 years of age or over to purchase alcohol. It is an offence for any person under 18 years to buy or attempt to buy alcohol: source Licensing Acts 1964 and 1976.

Sizes

All sizes are approximate.

Cancellations & Refunds

We are unable to offer a refund or exchange on perishable goods (such as flowers, plants and food) unless they are faulty. If you have made a mistake with your order or have changed your mind, we can amend or cancel your order if the order has not been despatched. We regret that we are unable to change or cancel an order after despatch. Once the delivery has been signed for at the given address it is no longer the responsibility of Clinton Cards. Refunds cannot be given if the item(s) delivered is not passed on to the named recipient. By virtue of the Distance Selling Regulations once the goods have been dispatched we are exempt from giving cancellation rights as the goods we are providing are perishable. Damaged or lost orders must be reported to us within 7 days of the delivery date.

Distribution damages and shortages must be notified within 24 hours of delivery, after which no claim shall be entertained.

Allergy Information Warning:

Chocolates may contain traces of nuts or nut oil.

Card Payments

Clinton Cards accept Visa, Mastercard and Maestro cards for payment. Clinton Card Services Ltd processes all credit and debit card purchases made by our customers for a fee. Customers may pay by credit or debit card if they accept that 2.5% of the total due is paid to Clinton Cards Services for this service and the balance is payable to Clinton Cards for the goods. Clinton Cards discounts the total amount payable for the goods by 2.5% for card payments only. Total amount payable remains unchanged whatever method of payment is used.

Credit Card Security

All credit card transaction are checked prior to orders being sent out. Please make sure that the details you give us are correct. We accept no responsibility for any order delayed as a result of incorrect payment details being given. We reserve the right to refuse supply to any individual or company.

Order Online

Order 24 hours a day, 7 days a week on this website.

Order by Phone

Call 0845 241 2626 and place your order with one of our friendly customer service advisors. Please note that calls will be charged at local rates.

Call Centre Hours: Mon-Fri from 8am to 8pm, Sat from 8am to 8pm, Sun from 11am to 5pm

Order in Store

Visit a Clinton Cards store and fill out an order form. Hand the completed form to our friendly sales staff and they will place your order for you.

Normal payment methods apply

To ensure problem free delivery please make sure that you supply the full address and correct postcode of the delivery destination. We cannot accept responsibility for delays or failure to deliver caused by our being given incorrect or incomplete delivery details.

How to care for your flowers

These simple guidelines will help you prolong the life and enjoyment of your flowers. Your bouquet is hand-finished by our florists and can be placed straight into a vase. To unpack, simply lift the inner cardboard cone by the handles and remove it from the box. Your bouquet is secured into the cone with elastic bands. Release these, open the cone and remove your bouquet. Check inside the box for any other gift items that might have been sent to you. To keep your bouquet fresh it is transported in a water retentive bag that can be removed before placing your flowers into a vase.

Vase Preparation

Cut about 3cm off each stem at an angle of 45 degrees using a sharp knife. Always use a vase that has been cleaned with a mild detergent and thoroughly rinsed with fresh water. This removes any residue from a previous bouquet that could contain bacteria that can block the vessels that carry water up the stems and cause your flowers to wilt. Your flowers are supplied with a cut flower food containing food for the flowers and biocide to control the growth of bacteria in the vase water. Dissolve each sachet in 1 litre of lukewarm water. Fill your vase as required with this solution and arrange your stems.

Find the best location for your flowers

Your flowers will last longest if placed in a bright, cool location 18-22°C (65-72°F) but away from direct sunlight, drafts and radiators. Avoid placing flowers near ripening fruit that naturally releases small amounts of ethylene gas that will make flowers age faster. Check your vase at regular intervals and top up with fresh water as required. If the water looks cloudy or has developed an unpleasant smell, it should be changed following the vase preparation instructions detailed above

Balloons

1 The approximate maximum balloon 'float' times when filled with helium are as follows:

• Latex balloons with HiFloat inserted - approximately 15 hours float time.
• Latex balloons no HiFloat inserted - approximately 4 hours float time.
• Mylar/Foil balloons - approximately 7 days float time.

2. To ensure maximum float times are achieved please do not store/display balloon near to a heat source. Balloons displayed in a higher temperature will have reduced floatation times.

3. Extreme cold can cause a balloon to deflate - please do not store in very cold conditions. They will inflate again when brought into the warmth.

4. Do not apply pressure/weight to any balloons. This may cause balloons to 'burst'.

5. Do not display/store balloons near to any sharp surfaces which may pierce the skin of the balloon causing it to 'burst'.

6. Balloons inflated with helium should be fixed with a weight to secure and prevent them floating away when in outside areas.

We hope that your balloon purchase helps you to enjoy your special occasion.

Customer product information

Please read the following important guidelines carefully:

• Balloons represent a possible choking hazard.
• Deflated balloons should be disposed of carefully.
• Children under 8 years old can choke or suffocate on un-inflated or broken balloons.
• Children should be supervised at all times in the presence of helium-filled balloons.
• Do not inhale helium. Breathing 100% balloon gas may result in unconsciousness and can cause death due to lack of oxygen.
• First Aid Measures in the event of inhalation: Symptoms may include loss of mobility/consciousness. Victim may not be aware of asphyxiation. Keep patient warm and rested. Call for professional help. Apply artificial respiration if breathing has stopped.