A: Standard delivers can take between 1-5 days to arrive, once you have received your confirmation email.

A: Next day orders can arrive between 7:30am and 7:30pm on the day of delivery, Next day Parcels will require a signature (the courier services will not leave a Next Day Parcel in a safe place; a card will be left so that you can arrange another date for delivery).

A: Overseas parcels can take up to 10 working days to be delivered depending on it’s destination.

A: This unfortunately means that there is only 1 of this item in stock. Please contact us via email for further information.

A: Personalised Gifts on a standard delivery can take up to 10 working days to be delivered. Please ensure that you have spelt names correctly to help your order be processed swiftly.

A: If you could contact us with the following details we will be able to check for you. We require your full name, post code, date and estimated time of order and the products ordered.

A: All Web site returns must be returned via Post/Courier to the Web site, Unfortunately Clinton cards Stores will be unable to refund or exchange any goods purchased on-line. (Please see Refund/Returns Section in customer support for more details)

A: Once the parcel has been received refunds can take up to 3 working days to appear in you account.

A: Flower orders can be delivered on week days between 8am-6pm, and on Saturday between 8am – 1pm.

A: Gift cards are only available via a tracked delivery service. (This is a 72 hour service).

A: No, setting up an account is optional. If you wish to create an account you can do this at any time, including at the end of checkout.

You'll be able to enjoy the following benefits through your Clintons account:

Track your orders and review past purchases.

Save your address and payment details so you can shop even quicker next time.

Manage your account details, address book and email preferences.

Special offers – get the low-down on any discounts and promotions

Event reminders – never forget a birthday or anniversary again.

A: Click Log In at the top right hand side of the page. Enter your name, an existing email address and create a password.

A: Click 'Log In' at the top right hand side of the page. Click on 'Forgotten your password’. Enter your email address. An automatic email will send the password directly to you.

A: Yes – however you will receive an email with a new password which you can then change.

A: It’s as easy as 1, 2, 3…

Choose your card from our personalised range.

Click Personalise

Step 1: Add your personalised message using our easy personalisation tool and real time previewer.

Step 2: Preview your card.

Step 3: Add to your basket and continue shopping or proceed to checkout to complete your payment.

A: If you choose to have the card sent back to you it will arrive in an outer envelope with a blank envelope inside, ready for you to either send on or deliver by hand.

A: We have some very specific restrictions on images that can be uploaded and this may be why you are having difficulty.

Images must be in JPEG format to upload to the site, any other format such as Word Documents and PDFs will not be accepted.

For the best results we suggest that you make the image dimensions approximately 1000 pixels for the smallest edge of your photos.

We print images at 300DPI (Dots Per Inch) so if you are scanning the image we recommend you use this setting. If you try to upload a photo that has a lower resolution or image size, we will still accept the image but will give you an on screen warning that the image may not print very well.

A: Yes. If you upload an image that is not of a good quality or incorrect text, then it will be produced in the same way. You have to check your product carefully for errors at time of personalisation. Clinton Cards will not be held responsible for errors made at time of personalisation. For more information, please see the full terms and conditions.

A: Yes, you can send personalised cards and personalised gifts direct to the recipient. You will be given the option at checkout to either send to your billing address or a different address.