Customer Support
General Enquiries / Website Order Tracking / Delivery / VAT / Refunds & Returns Promotions & Vouchers / Special Orders / Security
General Enquiries
If you need to get in contact with us regarding any aspect of our service to you, then please contact us as via our enquiry form below and we will direct your enquiry to the appropriate department.
Alternatively you can write to us at:
Customer Services (Website)
Clinton Cards
The Crystal Building
Langston Road
Loughton
Essex IG10 3TH
Website Order Tracking
To check on the progress of your order, please call 0208 502 8661 quoting your order reference number. Our lines are open from 9.00am to 5.30pm Monday to Friday.
You may also email us by quoting your order reference number on ecommerce@clintoncards.co.uk
Delivery
Standard orders are normally dispatched within 48 hours from the order being placed. Delivery can take upto 3 working days from the dispatch.
Please note all experiences, edible gifts and baby clothes will be sent via Standard delivery, which is usually dispatched within 48 hours of the order being processed. Gift cards are only available via standard delivery, charged at £2.75 (tracked service) and will be dispatched separately from other items bought.
All personalised gifts and stationery will normally be dispatched within 48 hours and delivered within 10 days depending on items bought.
Next Day Delivery
Next day orders need to be placed before 12pm midday. Next day orders placed after this time will be available for delivery a day later. There are no Sunday deliveries. Next day refers to UK addresses only.
The following items are not currently available on a next day delivery service and will be dispatched separately: Experiences, Personalised Gifts, Personalised Baby Clothes, Moonpig Cards, Personalised Wedding and Christmas stationery.
Mother's Day
Last Posting Dates for Mother's Day Deliveries
Standard Deliveries - Orders must be placed be placed by 12pm on Thursday 11th March
Next Day Delivery - Orders must be placed by 12pm on Friday 12th March
Personalised
Personalised items ordered after 09/03/2010 are not guaranteed to be delivered before Mother’s Day.
Flowers
Last delivery dates for normal 1st class postal delivery for Mother’s Day is Thursday 11th March but the actual date of delivery cannot be guaranteed. If you require a guaranteed delivery date please choose from the courier delivered range. The last order date for postal items is Wednesday 10th March by 2pm.
Last order date for courier deliveries on either Friday 11th March, Saturday 12th March and Monday 15th March must be made by 2pm on Wednesday 10th March. Please note we will not be able to deliver on Mother's Day 14th March as it is a Sunday.
Flowers can be delivered next day but will be dispatched separately. See terms and conditions for Flowers.
http://www.clintoncards.co.uk/flower_terms_conditions/
Next Day Delivery Charges:
Monday to Friday - £5.50
Saturday - £7.50
Standard Delivery Charges
| Cards - single | |||
| Letter | Large Letter | Boxed | |
| UK | £0.50 | £0.80 | £2.50 |
| Europe | £1.00 | £1.50 | £2.50 |
| Rest of World | £2.50 | £3.00 | £4.50 |
| Cards - Multiple - additional price for each card within each rate | |||
| Letter | Large Letter | Boxed | |
| UK | £0.25 | £0.50 | £0.75 |
| Europe | £0.50 | £0.75 | £1.25 |
| Rest of World | £1.00 | £1.50 | £2.25 |
| Calendars - single | |||
| Slim | A3/Square | ||
| UK | £1.50 | £2.00 | |
| Europe | £3.00 | £3.50 | |
| Rest of World | £5.00 | £6.00 | |
| Calendars - Multiple - additional price for each calendar within each size | |||
| Slim | A3/Square | ||
| UK | £0.50 | £0.50 | |
| Europe | £1.50 | £1.50 | |
| Rest of World | £2.50 | £3.00 | |
| Gifts/Party/Invitations | |||
| Small/Not More than 2 kg | Medium/2kg to 3.9 kg | Large/4+ kg | |
| UK | £2.50 | £4.00 | £6.00 |
| Europe | £7.50 | £20.00 | £20.00 |
| Rest of World | £13.00 | £25.00 | £30.00 |
| Giftwrap & Accessories excluding Rolls | |||
| Small/Not More than 2 kg | Medium/2kg to 3.9 kg | ||
| UK | £2.00 | £4.00 | |
| Europe | £3.00 | £6.00 | |
| Rest of World | £5.00 | £10.00 | |
| Giftwrap & Accessories Rolls only | |||
| Price per Roll | |||
| UK | £2.00 | ||
| Europe | £3.00 | ||
| Rest of World | £5.00 | ||
VAT
As you may alread be aware the V.A.T rate will be increasing to 17.5% on 1st January 2010. We will not be increasing our current prices.
Refund & Returns Policy
Website Refunds & Returns Policy
If for any reason you are unhappy with the products you have received from Clinton Cards, then we will be happy to refund or exchange any purchase, subject to the adherence of the following conditions:
- Returns should be made within 28 days and in the original packaging
- The product has not been damaged and is in a re-saleable condition
If this is not the case then we reserve the right to withhold any claim for a refund. This policy excludes Gift Card purchases.
To return an item, please send it to us at the following address, quoting your order reference number and reason for returning/claiming a refund.
Clinton Cards (Website refunds)
The Crystal Building
Langston Road
Loughton
Essex IG10 3TH
However, in the case of Personalised Cards and Plush, because all orders are personalised with individual details, refunds and exchanges will only be made it the product is faulty or does not meet the specifications of the order.
This does not affect your statutory rights.
We operate a separate refunds and returns policy for Flowers. Please click here to view the terms and conditions of your order.
http://www.clintoncards.co.uk/flower_terms_conditions/
Store Refunds & Returns Policy
If you are not entirely satisfied with your purchase, please return it in saleable condition to a Clinton Cards store you purchased from within 28 days, with your receipt for an exchange or full refund. This policy excludes food products and electronic services such as mobile phone top ups and gift card purchases.
This does not affect your statutory rights.
Promotions and vouchers
From time to time, Clinton Cards may issue promotional codes and vouchers for use on our website. To redeem these offers, please enter the relevant code when checking out your order. Each code is bound by the specific terms and conditions (including duration of offer) that are issued with it.
The promotional codes that we issue are only for use on our website, and not in our stores, unless specifically stated otherwise.
Spend and Save promotional code offer
- Spend £20 and receive £5 discount off order total with promotional code.
- Offer excludes all Experiences, Flowers, Gift Cards and Spa Finder offer, Moonpig and Personalised Wedding Invitations.
- Not be used in conjunction with any other offer online.
- Promotion expires at midday Friday 20th March 2009.
Special Orders
If you have a very specific order, that for any reason, our website cannot accommodate, then please contact us, outlining all the details of your enquiry, and we will respond to you as soon as possible. Please contact us on ecommerce@clintoncards.co.uk
Security Policy
Shopping with Clinton Cards is safe and secure.
We understand that when shopping online your credit card and financial security are of paramount importance. We take your security very seriously, which is why we have chosen to use online credit card processing facilities provided by WorldPay.
Our WorldPay facilities are fully secure and use a range of industry standard and WorldPay unique security and fraud prevention systems. WorldPay systems are regularly inspected by the major banks to ensure that system integrity and network security are maintained to the highest standards.
The WorldPay processing centre is securely linked to many processing banks worldwide, who handle the credit card authorisations online and process the transactions in real time. The WorldPay servers are certified by Thawte, a public certificate authority. Thawte will only issue Digital Certificates to those servers which meet stringent security requirements.
